Reference

Legal Framework and Account Policies at rpro11

These pages set out how rpro11 operates your account, handles your data, and applies its terms across all services — from your Touch 'n Go eWallet deposits to your sportsbook activity.

Account Rights ExplainedData Handling PolicyJurisdiction-Dependent AccessContact Paths for Policy QueriesTerms Apply to All Payment Rails
rpro11 Legal Framework and Account Policies at rpro11
REACH US DIRECTLY

How to Raise a Legal or Policy Query

Policy questions are handled separately from general account support so that your query reaches the right team without delay. Whether you are asking about data retention, an account restriction notice, or a payment-related dispute, the channels below connect you to the team who can act on it. For players in George Town and across Malaysia, the same contact paths apply.

Team online

Live Chat

Open the chat widget from your account dashboard — available during operational hours and routed to our policy team for legal and account-related queries.

Email Support

Send your query with your registered account email and the subject line 'Policy Query'. We acknowledge within one business day and aim to resolve within three.

Account Help Centre

Your dashboard includes a Help section with policy documents, request forms for data access, and the escalation path if your initial query is not resolved.

ACCOUNT INTEGRITY

How rpro11 Protects and Manages Your Policy Rights

Your account data, transaction history, and identity records are held according to the retention schedule set out in our privacy policy. We do not share personal information with third parties outside of what is necessary to process your payments through rails like Touch 'n Go eWallet or Boost, or to comply with legal obligations in the regions where we operate. You have the right to request a copy of the data we hold, ask us to correct inaccuracies, or raise an objection to how we process certain categories of information.

Data Retention We keep account and transaction records for the period required by applicable law. After that window, records are deleted or anonymised in line with our retention schedule.
Cookie Policy Our site uses functional and analytical cookies. You can adjust cookie preferences from the settings link in the site footer; blocking functional cookies may affect account login behaviour.
Account Security Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact us immediately and we will freeze the account pending review.
Requesting Changes To update your registered details, correct personal data, or request data deletion, submit a written request via email or the in-dashboard Help form with proof of identity attached.

Common Questions About Your Legal Rights on rpro11

The questions below cover what we hear most often when it comes to account rights, data access, and how our terms interact with local payment methods. If your question is not covered here, use the live chat or email path listed in the support section above.

Access depends on local law. Where local law permits, you may open and use an account. We recommend confirming your eligibility based on the regulations that apply in your region.

We collect your name, contact details, date of birth, and payment method identifiers — such as your Touch 'n Go eWallet or GrabPay account reference — to verify your identity and process transactions.

Records are held for the period required under applicable law, then deleted or anonymised. The exact retention window is set out in the full privacy policy accessible from your account dashboard.

Yes. Submit a data-access request through the Help section in your dashboard or via email with your registered account address. We will respond within the legally required timeframe.

If an account is restricted or closed because of a change in local law, we return the remaining RM balance through the same payment method — Boost, GrabPay, DuitNow or whichever rail you used.

Log the dispute through the Help form in your account dashboard or by email, within the period stated in our full terms. Include your transaction ID and the registered email address for fastest resolution.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.