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Terms Conditions That Apply to Your rpro11 Account

These terms govern how your rpro11 account works — from how you fund it via Touch 'n Go eWallet, Boost or GrabPay, to how we handle your wallet activity and what we expect from you in return.

Account eligibility rulesWallet & payment conductAccess where local law permitsAccount suspension conditionsHow to raise a dispute

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ACCOUNT INTEGRITY

How We Handle Your Data and Account Security

Your account data and wallet activity are handled with care. We collect only what is necessary to run your account and process payments through rails like Touch 'n Go eWallet or GrabPay. We do not sell your personal data to third parties, and we keep transaction records for the period required under applicable data retention rules. You can request a summary of the data we hold on your account by contacting support in writing.

Data We Collect

Registration details, wallet transaction records and account activity logs. We use these to verify your identity, process payouts and review conduct under these terms.

Cookie Usage

We use session cookies to keep your account logged in and analytics cookies to understand how sections of the platform are used. You can adjust cookie settings in your browser at any time.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you believe your account has been accessed without your permission, contact live chat immediately to freeze access.

Requesting Changes

To update your registered details — email address, phone number or linked payment method — submit a written request through support. Identity verification is required before any change is applied.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause is unclear, or if something in your account behaviour has been flagged against these terms, reach out before assuming the worst. Our support team can walk you through the specific clause that applies, explain how a wallet transaction was assessed, or escalate a formal dispute to the right internal team. We aim to respond to terms-related queries within one business day.

Live Chat Open the chat window from any page on rpro11. Describe the clause or account action in question and a support agent will respond directly.

Email Support Send a written query to our support address for a documented record. Useful when you need a written explanation of a specific term or account decision.

Account Help Centre Access the help section inside your account dashboard for self-serve answers to common terms questions, including wallet conduct and account access rules.

What These Terms Actually Cover

rpro11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on rpro11, you confirm that you have read and agreed to these terms. They cover account registration, the conduct we require from you while placing activity on sports markets or at live casino tables, and how your wallet balance is managed when

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you fund via Touch 'n Go eWallet, Boost or GrabPay. Where a section references eligibility or access, that eligibility is subject to local law and is available only where local law permits — players in George Town or elsewhere in Malaysia should verify their own position
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before proceeding. We may update these terms when our services change or when regulatory context requires it. When we make a material update, we will notify you through the contact method on your account before the change takes effect. Continuing to use your account after that
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notice counts as acceptance. If any clause in these terms is found to be unenforceable, the remaining clauses stay in full effect. These terms are written in English; in the event of any conflict between versions, the English version governs.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About rpro11 Terms & Conditions

The questions below address what we hear most from people reading through the terms before or after opening an account. If your question is not covered here, our support team can clarify any clause in plain language.

Account eligibility depends on local law and is available where local law permits. You are responsible for confirming that opening and using an account is lawful in your specific location before proceeding.

Depending on the nature of the breach, we may restrict account features, suspend the account or close it permanently. We will notify you through your registered contact before taking action where it is practical to do so.

Yes. Your account wallet must be funded only from payment methods registered in your own name — this includes Touch 'n Go eWallet, Boost and GrabPay. Third-party funding is a breach of these terms and may result in account review.

Raise the dispute through live chat or email support with the relevant transaction reference. We will review the case against the applicable clause and respond within one business day with our assessment.

We will always notify you through your registered contact method before a material change takes effect. Minor clarifications that do not affect your rights may be updated without prior notice, but the current version is always shown on this page.

We retain account and transaction records for the period required under applicable data rules. You may request a summary of data we hold by contacting support in writing with your account details for identity verification.

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