What Information We Hold and Why We Need It
When you open an account, we collect the details you provide at registration — full name, email address, phone number and date of birth. If you fund your account through Touch 'n Go eWallet, Boost or GrabPay, we record transaction references and amounts so our finance
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team can match deposits and process withdrawals correctly. We do not store your full e-wallet PIN or bank login credentials — those stay on your payment provider's side. We also collect device data such as browser type, operating system and IP address each time you log
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in; this helps us detect unusual access patterns that may signal unauthorised attempts on your account. Session data, including which sections of the lobby you visit and how long you spend there, is collected to keep the experience relevant to how you actually use the platform.
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Players in George Town and elsewhere in Malaysia access rpro11 under the same data terms. Where local law applies, access and data processing are available only in permitted regions. We keep your data for as long as your account is active and for any period required
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to meet our legal and financial record-keeping obligations. You may ask us to review, correct or remove your data at any time by contacting our support team.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.